The quality of the car is low: brands with more and less complaints, research has found

The quality of the car is low: brands with more and less complaints, research has found


New car owners are experiencing more problems than ever before in the first 90 days of ownership.

Buick took first place in JD Power’s 2022 Preliminary Quality Study, but the crown is not a winner this year. This is an increase in the total number of complaints. Almost all brands performed worse in 2022 than 2021. Vehicles from this year showed the worst original quality in the history of research.

The study, in its 36th year, asks new car owners to report problems with their vehicles within the first 90 days of ownership. The number has declined in recent years. Last year, the industry average was 162 owners’ complaints per 100 vehicles. By 2020, this number was 166.

This year it was 180.

See: As car prices continue to rise, these two electric vehicles have dropped dramatically

Outward thanks for a bad year, or a sign of things to come?

For one, the numbers may indicate that 2022 is foreign. Over the past year, automotive industries have been facing shutdown of COVID-19-related machinery, frequent issues of supply and global shortage of microchips, forcing automakers to add and remove components to the fly to keep it moving.

On the other hand, it could be a sign of trouble for the entire industry. Every engineer knows that the most complex machines have the potential for failure. Today’s cars are more and more complex.

Infotainment systems caused more complaints than any other feature. The most common complaint? Apple AAPL merger problem,
+ 1.62%
Carplay or Android Auto.

To add weight to the controversial argument, buyers of luxury cars with multiple components reported an average of 196 problems per 100 cars. Consumer brand buyers reported 175.

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Many products slipped

Twenty-five of the 33 surveys surveyed have seen their scores deteriorate this year. CEO of General Motors,
+ 1.35%
The quality control team seems to have done a great job of overcoming many of the disasters of 2022. Its four American brands – Buick, Chevrolet, GMC and Cadillac – improved their scores from 2021. BMW BMW,
-0.89%,
Mercedes-Benz, Land Rover and Audi also saw improvements.

All other car manufacturers had more problems reported in 2022 than 2021, according to the report.

Read: The price of gasoline has dropped, but it is probably not yet high

Electric vehicles reported more problems

Electric cars performed worse than gas models in the study. Electric vehicles had an average of 240 complaints per 100 vehicles, plug-in hybrids were 239 and petrol vehicles averaged 175.

These numbers are complicated by the fact that Tesla TSLA,
+ 1.24%
vehicles were not counted in the study. 75% of electric vehicles sold in the United States in the last quarter were Tesla products.

Several states require developers to automatically agree before JD Power can use their data. Tesla chose not to participate. JD Power provided unofficial numbers based on data from states that do not require automated authorization, but did not list because the data was incomplete.

Position:

Space Mark Trouble for every 100 cars

1

Buick

139

2

Avoidance

143

3

Chevy

147

4

Genesis

156

5

KIA 000270,
-0.13%

156

6

Lexus

157

seven

GMC

162

8

Cadillac

163

9

BMW

165

ten

Ford F,
+ 1.71%

167

11

lincoln

167

12

Nissan NSANY,
-1.48%

167

13

MINI

168

14

Toyota ™,
+ 0.84%

172

15

Mazda MZDAY,
-2.99%

180

16

HMC Honda,
+ 0.25%

183

17

Hyundai HYMTF,
+ 2.71%

185

18

RAM

186

19

Mercedes-Benz

189

20

Subaru FUJHY,
-3.17%

191

21

Acura

192

22

land rover

193

23

Jeep

199

24

Porsche POAHY,
-0.15%

200

25

Infiniti

204

26

Jaguar

210

27

Alfa Romeo

211

28

Mitsubishi MSBHF,
-3.02%

226

29

Volkswagen VWGY,
+ 0.11%

230

30

Audi

239

31

maserati

255

32

Volvo VLVLY,
+ 0.58%

256

33

Chrysler

265

*Tesla did not provide complete data. It received 226 unofficial marks based on the limited data available..

This story took place earlier KBB.com.