JD Power says cars are declining reliably

JD Power says cars are declining reliably


JD Power has released its US Preliminary Quality Survey for 2022 and the prognosis could be even better. Cars would be less and less reliable and more and more expensive. While there are certainly legitimate reasons for this – ongoing supply issues, companies moving to new power plants, and the remote work environment that makes engineering integration difficult – the main thing is that the whole industry is ignoring it.

This survey provided opinion samples of 84,165 car buyers (including borrowers) between February and May 2022 to understand how they acquired their new car. JD Power determined that issues were at its highest level for the period, up to 11 percent from 2021. This decreased to an average of 180 versions per 100 cars delivered for sample in the first 90 days of ownership and that is the largest seller. meet in 36 years.

Explaining things according to the manufacturer, Buick took the top prize for only 139 issues reported per 100 cars. It was followed by Dodge, Chevrolet, Genesis, Kia and Lexus – all of which dealt with less than 160 issues per 100 vehicles.

However, it is the lower developers who are the most attractive. Porsche, Infiniti, Jaguar, Alfa Romeo, Mitsubishi, Volkswagen, Audi, Maserati and Volvo all average at least 200 problems per 100 units – with Chrysler down to 265 points. Polestar and Tesla also average the most disgusting numbers. on pages 226 and 328, respectively. But these two were not “officially identified” by JD Power because they did not meet the study allocation criteria for sample size.

In fact, the sample size probably has a lot to do with the significant differences observed between the years. I was really surprised to see General Motors doing well after planting some of their most recent products. But then I remembered how it is in some other brands and that the most memorable products in the United States are already on the verge of setting a 2022 record.

That said, we generally take a qualitative study of the original with very large particles of salt and it is he is not alone in this practice. It is often a better tool to measure the temperature of the industry as a whole than to determine which brands / vehicles will be without problems.

This year, JD Power decided that the original quality was improved by just nine of the 33 readings. Buick, Chevrolet, GMC, Cadillac, BMW, Mercedes-Benz, Acura, Land Rover and Audi are the only brands that have made progress. But I would still say that the second half of this list still does not have much to rejoice about. It has been a difficult year for almost everyone who designs cars, with GM being the only JD Power data brand that has seen fit to offer genuine credentials.

So what does it offer? Well, as last year, the station thinks it is the latest technology to get into cars that is causing a lot of problems, especially infotainment systems. This is in line with the claims made in 2021, where surprisingly a large percentage of issues were related to the automotive media interface, and also corresponds to the type of reports we see in recent memory retrieval campaigns.

“Automotive manufacturers continue to release more and more technologically difficult vehicles at a time when there is a severe shortage of essential equipment,” said David Amodeo, global automotive director at JD Power, before adding that the global shortage of semiconductor chips no doubt plays a role. here.

The companies created vehicles that have not been successfully completed in an effort to supply retailers and to order stores to install missing treats or other small parts before sale. But it seems that it does not always happen before the car is approved. While not a good idea for dealers, the industry that prevents them from failing to provide a complete car will not jump here. Your correspondent supports the deplorable economic situation and the ongoing problems in the supply chain. But it is time to start solving these problems if there is hope that 2023 will be better.

Amodeo suggested that good communication lacking features or components that do not exist can help customer satisfaction. But the best solution could be for the industry – and to prepare to be blown away by this crazy theory – to finish cars before putting them in a freight truck and stop running with cheap touch screens, facing failure.

[Image: Muanpare Wanpen/Shutterstock]

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