THE the screen of the multimedia center of Peugeot 208 and 2008 and Citroën C4 Lounge and Cactus has annoyed the owners of these models, due to the performance.
The problem is known as the ghost screen defect, because the device seems to have a mind of its own, as reported by businessman Vinícius Pessoa de Paula, from Rio de Janeiro (RJ), owner of the 2008 Allure 2017.
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“The screen works by itself and does not accept commands when I select it”, says the driver, who took the car to the dealer, but stopped to repair it when he was asked R$ 600 to diagnose the problem.
The defect is known to the technical support network. Another driver, the owner of Peugeot 2008 Allure 2018, who did not want to be identified, says he changed the control unit under warranty because of involuntary activation and delamination on the screen.
But not everyone is so lucky. Sales manager Guilherme Alves, from São Bernardo do Campo (SP), owner of a 2018 Peugeot Allure, says he had to pay R$370 for the investigation and the incomplete results. “And they asked me R$7,500 for a new piece”, says Guilherme.
“I preferred to identify the problem, cut the touch screen from the card and the multimedia works in a delayed way, but without ghost touch and noise”, he says.
To understand what happens to the screens of Stellantis models, we consulted Reinaldo Soares, owner of ReiAudio, a repair shop specializing in multimedia centers in São Bernardo do Campo (SP). “So far I have replaced more than 200 screens that had that problem.
The number is not doubled, or even tripled, for the lack of these screens on the market. The failure occurs because the adhesives on the screen cannot withstand the heat of our country and the adhesive between the screens comes out, which causes the fixation to melt, causing involuntary contact”, explains Reinaldo.
Although Peugeot and Citroën are part of Stellantis, each brand has its own press office. When asked, Peugeot replied that it has a record of only two cases. In one, the customer complained to SAC and was instructed to arrange service at the dealer.
And another had a previous addition. Citroën, for its part, did not respond until the close of this issue.
“Multimedia does not respond to orders. When I took it to the dealer, they told me that the conversion is R$3,550, but I would do it for R$1,400.”
Paulo Roberto Lopes, operations coordinator in telecommunications, Rio Claro (SP), owner of Citroën C4 Lounge Live 2018
“The multimedia center of my car started with the problem of involuntary touches on the screen, after a while it decreased and now the touch stopped working. If I touch the screen, it doesn’t respond, but keeps changing the menu itself randomly.
Vagner Silva Oliveira, systems analyst, Imbituba (SC), owner of Peugeot 2008 2018